If needed, FirstNet administrators can work with their FirstNet Specialist to request custom training specific to their needs. Training is available through a mix of online self-service options and leader-led training that can be accessed or planned around your schedule. Upon activation, FirstNet administrators will receive a welcome letter summarizing available training. Agencies can access these updates and training materials at any time, and FirstNet will work with agencies to customize training services for them as needed.įirstNet users will have a variety of training opportunities, which include resources that enable education and awareness, service implementation, and process and solution training.įirstNet users have a variety of training opportunities, which include resources that enable education and awareness, service implementation, and process and solution training. FirstNet will distribute training information updates to agencies as products and solutions evolve. The type of training used should be based on the solutions adopted by the customer and focused on the specific needs of the public safety agency and/or their personnel. A summary package of available training will be made available on the Public Safety Home Page and included in customer welcome materials. Training for FirstNet customers is available through a mix of on-demand, online, self-service options, and skilled leader-led training when and where it is needed.ĪT&T Account and Service teams will proactively engage FirstNet users and public safety agency administrators for a thorough understanding of FirstNet processes, solutions, and resources. The customer service teams understand the importance of the public safety mission and are ready to quickly address questions and help resolve issues. When calling, simply state what you are calling about when asked, “How can I help you?”Ĭustomers can also reach customer support by dialing 611 from their FirstNet phone if you are not calling from a FirstNet phone, simply say “FirstNet”.
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It does not store any personal data.FirstNet understands and supports the needs of FirstNet's public safety customers.įirstNet customer support centers provide a specialized and differentiated customer experience for FirstNet subscribers. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. Mobile wireless service providers AT & T, Verizon Wireless, and T - Mobile each currently offer wireless internet access at thousands of publicly. The cookies is used to store the user consent for the cookies in the category "Necessary". AT&T INTERNATIONAL DAY PASS® FOR BUSINESS: ELIGIBILITY: Available to business and government customers with a qualified AT&T wireless service agreement (Business Agreement) and only for qualified Corporate Responsibility User (CRU) lines of service.Compatible device with eligible domestic postpaid wireless plan required.
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